We have very transparent shipping & return policy for order placed on our website (http://skhomeappliances.com/) as follows:

SHIPPING POLICY

We, at Samuthiram consumer product pvt ltd understands how important is to receive your order at good condition and also at expected committed time. We have tie up’s with India’s leading courier partners, so we ensure timely and quickly delivery approximately shipping time is 6-7 working day of all orders placed by customers in our website across Pan India in good condition. We ship all orders on weekdays (Monday to Saturday) except National Holidays.

Every order by customer shipped only to single destination address specified at the time of placing order on our website. All orders will be delivered at your doorstep with India.

Customers can also track shipping status of order from our website.

  • Customer is responsible about shipping charges for return of products. Shipping charges only if the product received has a manufacturing defect or was in damaged Condition
  • Customer is responsible about damaged due to returning transit; It is advised that the return packets should be strongly packaged.
  • If any product which is delivered is not same as per order or in damaged condition then the same will be replaced by us without any charge. (In condition of damaged product it is your responsibility to contact us immediately.

 

CANCELLATION POLICY

Cancellation by customer

In case if customer want to cancel the Order, Kindly contact our customer care within 24 hours of having placed  the order or call at 1800-121-123-000 or login to your account and cancel the order.

Cancellation by Company

We will try our best to Fulfill all order placed by customers. There may be certain orders that we are unable to process and cancel. There might be any reasons include limitations of stock available for purchase, error in product, pricing and stock information, or any kind of problem identified by our company. Same will be informed to customer by email or sms. Skhomeappliances.com has the full right to decide whether an order  has been processed or not. The customer agrees not to dispute the decision made by accept every decision regarding the cancellation of order.

RETURN POLICY

Samuthiram consumer product pvt ltd offer 10 days return policy to customer to return. Before Accepting delivery of order placed from our courier partner, kindly check if order is not in good condition or packaging damaged /tempered or product damaged, Please refuse to take delivery in that case or call to our customer care 1800-121-123-000or Within 48 hours of receipt of product, customer may have to notify us by filling simple online form “Returns” which explain the reason of return along with other key information. Our customer Support team shall call you to authorize the “return” of the product purchase.

Samuthiram consumer product pvt ltd Offers 10 days return policy to return product purchased from Samuthiram.in, skhomeappliances.in, skhomapplinces.com website within 10 days of receipt of product. Our customer support team will confirm that you don’t use the product and preserve its original packaging, manufacturing seal, Tag in good condition. We will initiate the replacement or refund process once we receive the original good condition product at our location as our team will investigate the condition of the receipt of order.

REFUND

We will refund the money to the customer once we receive the product in original condition. Refund will be made in same mode as per client payment details available.